Client Responsibilities

Let us know if you are no longer eligible for our services.
- 60 yrs or older
- Not driving/homebound
- Live alone and/or no one able/willing to prepare meals for you.
- A physical and/or mental health condition is making it hard for you to prepare your meals.
  If at any point client does not need services/is not eligible, let staff know immediately as our funding is limited and others in the community are in need of our services.
BE HOME FOR DELIVERY BETWEEN 10:00AM AND NOON
Call Meals on Wheels by 4:00pm the day before delivery to cancel a meal. If you are not home for delivery 4 times, there may be a charge for meals and/or termination from the program. We are willing to help clients with any challenges they may be having. Example: MOW can provide cooler and ice packs to be set out by client on delivery days when he/she will be away. MOW can help client and family problem solve. COMMUNICATION WITH MOW STAFF REGARDING THESE NEEDS ARE KEY TO STAYING ON THE PROGRAM.
Place cooler and ice/ice pack at door if you will not be home, but would still like the meal. Make sure ice/ice packs are cold in cooler to ensure food safety. No call is necessary to receive meal in cooler.
Be courteous to Meals on Wheels volunteers and staff.
If payment required, make payment at least 14 days after monthly billing.

Meals on Wheels Responsibilities

To provide nutritiously balanced meals following food safety guidelines.
To inform clients of meal delivery protocol and support clients with support as needed.
To notify client of past due bills.
To provide notification and reason for meal cancellation if initiated by Meals on Wheels.
To follow HIPPA guidelines.
To provide a quality, caring service to all recipients.

There is no volunteer available to deliver the meal. If this is the case, MOW staff will likely deliver.
Due to inclement weather. When Haywood County Schools close FOR WEATHER, there is no meal delivery that day. Check WLOS Channel 13 for accurate updates.
The bill is not paid within one month.
There is no cooler with ice/ice pack at your door to leave meal in if client is away.

Call Program Supervisor, Steffie Duginske, at 356-2442 by 4:00pm the day before to cancel your meal.
Cooler with ice/ice packs may be left for meal delivery during scheduled appointments with but not main form of delivery.
INDIVIDUAL TASTES VARY. However, if you are getting more nutrition with the meal than without, it’s likely a good match. WE VALUE YOUR FEEDBACK. TELL US WHAT YOU LIKE AND/OR HOW WE CAN IMPROVE.
Clients whose meals are being paid for by grants/fundraising/donations are invited to donate towards their meal cost. Donations can be mailed to Haywood County Meals on Wheels - 157 Paragon Parkway – Clyde, NC 28721. If you are able to contribute something, WE THANK YOU! THERE ARE SO MANY SENIORS IN NEED AND FUNDING IS LIMITED.